TYPE:ServiceMODEL:AtlasYEAR:2025
quick service and very friendly staff
Average Score (325 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
Bought a new Buzz recently and the A/C was not blowing cold air. Our local dealer could help us for 3 weeks. Sunnyvale VW was able to get us in next day. The service department was l quick to identify the issue and fix it. We were there for just around an hour. Quick service and everyone was super friendly. A+ all around! Thanks!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:ID. BuzzYEAR:2025
5 stars all the way for Sunnyvale Volkswagen. Super accommodating and friendly staff. Mariana helped with our purchase of the new ID.Buzz and was a joy to work with. She made us feel like a million bucks and helped us understand everything easily without complications. Thank you to the whole team. Sakar who helped us on the finance end was also a joy to work with. Funny, but quick to get us in and out! Thank you everyone!!
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2022
Caitlin Michelle Perry from the service department was outstanding with her communication and attitude in making sure everything I needed for my car was addressed. She was very kind and professional. I didn't feel like I was around typical car sales people/service people who were trying to up charge every little thing.
TYPE:SalesMODEL:ID.4YEAR:2025
Excellent service. Quick and easy for paperwork and to get into my car!
TYPE:ServiceMODEL:TaosYEAR:2022
Arrived at 8:30 and asked for a shuttle (indicated when making appointment and in-person) back home. The person who served me, Doug, asked me to wait for 1-1.5 hours instead of finding a shuttle for me. I ended up waiting almost 3 hours at the service center until they told me I need to replace my brake pads, which requires another 1-2 hours. While they replace my brake pad, I have another appointment so that I had to ask someone else to drive me. Doug never called me back to pick up my car and I had to call them to check my vehicle status, which ended up another 3 hours. Once returning to the service center, I found out that one of my service that I asked for, tire rotation, was not performed. This is after the service center charged me and they spend another 30 minutes to do the tire rotation. The regular maintenance took me almost a day; the tire rotation would never be performed if I didn’t asked or checked. I feel extremely disrespected and frustrated since I don’t know if I can believe if the service I paid for were performed. Furthermore, Doug seemed not to care much on how long I’ve waited nor the service was not completed. I am aware of the high service charge for maintenance and I’m willing to take it as an VW owner. I sincerely hope this survey can improve how you serve customers and listen to what we actually need - respect and trust.
TYPE:ServiceMODEL:ID.4YEAR:2021
All of your people are super-friendly and efficient. Everything happens with no fuss - and a smile!
TYPE:SalesMODEL:ID. BuzzYEAR:2025